Refund policy
RETURNS:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your print arrives with the wrong information where the customer has emailed the wrong details, we will re print an A4 for £10, an A3 for £12 and an A2 for £15. If we have made a mistake with the spelling or details on the print, let us know and we will re print it for free. If the item does not arrive let us know via the contact page.
NON-RETURNABLE ITEMS:
Personalised prints
Gift cards
Sale, outlet and seasonal products (eg. Christmas stock)
Downloadable software products
To complete your return, we require a receipt or proof of purchase. Please reply to your confirmation email letting us know what and why you would like to return a product(s) before sending it back.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
REFUNDS (If applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OF MISSING REFUNDS (If applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@maxmademedoit.com
SALE ITEMS (If applicable):
Only regular priced items may be refunded, unfortunately sale or outlet items cannot be refunded or exchanged.
EXCHANGES (If applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@maxmademedoit.com.
GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING:
To return your product, you should mail your product to: 16 Dartmouth Road, Forest Hill, SE233XU, London.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.